Product updates

Fax button | SharedMailbox

January 2025. Now the fax button is available in SharedMailbox! In addition to our LoA2 and LoA3 and SDK buttons, there is now also a fax button, which is automatically displayed for all users with a fax connection to their SharedMailbox account. This update has been made based on our customers’ requests for an improved flow for sending fax messages. The fax function is now clearly separated from LoA2, LoA3 and SDK, which makes it easier to use the different communication channels in the service from and to a SharedMailbox.

Flag messages | SharedMailbox

December 2024. Is your inbox a mess? Sifting through emails, prioritizing, responding and keeping things organized can easily become a time-consuming task. Now you can flag messages in SharedMailbox, which helps users prioritize and organize their incoming messages. Flagged emails are a simple but powerful function for keeping order in a busy digital everyday life. By using flags strategically, you can create a more structured and productive work environment where important messages never fall through the cracks. Note that this function only works if case management is activated in Organizer.

Forward mail | SecureMailbox

November 2024. In case of absence, as you know, you can activate auto-reply in SecureMailbox. Now, in addition to activating auto-reply, you can also choose to have your mail forwarded to either a specific person within the organization or to a specific SharedMailbox. It is the administrator within your organization who has the ability to turn this on for you. Contact our support if you have any questions about this feature.

Select time for logout | Connect

November 2024. Now all organizations can choose for themselves after how many minutes or hours users should be logged out from SecureAppbox Connect. The reason why we have made this optional is that different organizations have different guidelines and policies within the framework of data security. If you wish to correct your organization’s logout time, you are welcome to contact our support.

More meeting administrators | SecureMeetings

August 2024. We have identified a need for several to be able to be a meeting administrator in our SecureMeetings service. As a result, we have now added a function that allows when inviting to a meeting to add one or more meeting administrators.  This function is useful, for example, if you as a meeting organizer are prevented from attending the meeting, then a colleague can hold the meeting and administer it instead. However, keep in mind that the colleague to whom you assign the role must have a SecureAppbox account in your organization and identify themselves with the security level you use in the organization. For security reasons, individuals outside the organization organizing the meeting cannot be administrators.

Now for everyone | LoA3

April 2024. Now all organizations and paying accounts are offered access to LOA3. This means that all of our customers can now send messages where the recipient verifies their identity with e-identification, which both makes the process easier and safer. This happens automatically and you don’t have to actively do anything. If you have any questions, you are welcome to contact our support.

Loa stands for Level of Assurance and is a trust framework used to estimate how reliable and protected an organization’s management of identities is.

The four different levels within LoA

1. No identification is required, but a username and password
2. The identity can be verified with two-factor authentication, for example via a one-time code.
3. The identity must be proven using an approved identity document or e-identification such as Freja eID or BankID.
4. Here, a personal meeting is required to verify identity. Identification via e-identification that is protected in a special chip found on a plastic card, a mobile phone or a USB device is also ok.